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The New Digital Landscape for Customer Service: Empowering Service Teams with Omnichannel Support

 

Companies must create exceptional experiences to keep their customers coming back. In this paper, we go over how services teams are overcoming new communication challenges to increase satisfaction through omnichannel support and automation.

What You'll Learn:
  • How customer service has evolved in the last year
  • How to keep productivity high for remote support teams
  • How to reduce customer service complexity
  • How to connect with customers on their preferred channels of communication
  • The evolution of Field Services
  • How to use customer data to drive real-time decision making

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